Last Updated: August 23, 2026
At BatteryPK, we are committed to providing genuine, high-quality batteries and reliable customer service. If you receive a damaged, defective, or incorrect product, we are here to help.
Returns
You may request a return if:
- You received the wrong battery or product.
- The product arrived damaged or defective.
- The product has a manufacturing issue that is covered by its warranty.
- The product does not match the product description or order.
Products must be returned in their original condition, with the original packaging and accessories where applicable.
Return Request
Please contact us as soon as possible after receiving your order. Provide your order number, product details, and clear photos/videos showing the issue.
Our team will review your request and let you know whether the product qualifies for a return or replacement.
Damaged Products
If your battery arrives damaged, please do not use or install it. Contact us immediately and provide photographs of the package and product. We will assess the damage and arrange an appropriate solution.
Exchange & Replacement
If an approved product is defective or incorrect, we may offer a replacement with the same or an equivalent product, subject to availability.
Refunds
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed through the applicable payment method. The time required for the refund to reach you may vary depending on the payment provider or bank.
Non-Returnable Products
Returns may not be accepted when:
- The product has been damaged due to misuse, incorrect installation, or negligence.
- The battery has been modified, opened, or physically damaged after delivery.
- The product shows signs of improper use or installation.
- The return request is made outside the applicable return or warranty period.
- The issue is caused by normal wear and tear.
Warranty
Some batteries may be covered by a manufacturer warranty. Warranty claims are subject to the individual manufacturer’s terms and conditions. Warranty does not necessarily cover damage caused by improper use, overcharging, deep discharge, incorrect installation, or other external factors.
Order Cancellation
If you want to cancel an order, contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and may need to follow the applicable return procedure.
Contact Us
If you have questions about returns, refunds, exchanges, or warranty claims, please contact our customer support team with your order details. We will be happy to assist you.